PROTECT FAQS

Please select a category below or question below.
PROTECT FAQS

SOS EMERGENCY CALL

OPEN ALL
WHAT IS PROTECT?
WHAT IS THE DIFFERENCE BETWEEN A MANUAL AND AN AUTOMATIC SOS EMERGENCY CALL?
WHERE CAN I USE THE SOS EMERGENCY CALL?
WHAT HAPPENS IF I ACCIDENTALLY PRESS THE SOS EMERGENCY CALL BUTTON?
HOW DO I MAKE AN SOS EMERGENCY CALL?
DOES THE SOS EMERGENCY CALL USE THE DRIVER'S PHONE TO CONNECT?
WHAT HAPPENS IF THE VEHICLE IS INVOLVED IN A CRASH AND THERE IS NO PHONE SIGNAL?

OPTIMISED ASSISTANCE

OPEN ALL
HOW DO I MAKE AN OPTIMISED JAGUAR ASSISTANCE CALL?
WHERE CAN I USE OPTIMISED JAGUAR ASSISTANCE CALL?
IF MY JAGUAR ASSISTANCE SUBSCRIPTION EXPIRES BEFORE MY PROTECT SERVICES WILL I STILL BE ABLE TO PLACE AN OPTIMISED JAGUAR ASSSISTANCE CALL?
DOES THE OPTIMISED JAGUAR ASSISTANCE CALL USE THE DRIVER'S PHONE TO CONNECT?
WHAT HAPPENS IF THE OPTIMISED JAGUAR ASSISTANCE BUTTON IS PRESSED BY ACCIDENT?

REMOTE ESSENTIALS

OPEN ALL
WHAT IS JOURNEYS?
CAN MY LOCATION BE TRACKED IN REAL TIME?
WHICH MOBILE DEVICES WILL SUPPORT THE REMOTE SMARTPHONE APP?
CAN I HAVE ONE ACCOUNT AND DOWNLOAD THE REMOTE SMARTPHONE APP ON TO TWO SMARTPHONES?
HOW DO I ENABLE OR DISABLE JOURNEYS?
WHERE CAN I DOWNLOAD THE REMOTE SMARTPHONE APP?
DO I INCUR ANY ADDITIONAL COSTS BY USING THE INCONTROL SERVICES?
WHAT ARE THE KEY FEATURES OF THE REMOTE SMARTPHONE APP?

APPLE WATCH

OPEN ALL
HOW DO I GET THE APP ON MY APPLE WATCH?
WHY CAN’T I LOCK OR UNLOCK MY CAR/USE BEEP AND FLASH/USE REMOTE CLIMATE CONTROL FROM THE APP?
WHY CAN’T I FIND THE JOURNEYS FUNCTION IN MY REMOTE PREMIUM APPLE WATCH APP?

Can't find what you're looking for?

As we roll out InControl, specific features described may be optional, and market or powertrain dependent. Please consult your local Jaguar Retailer for availability and full terms. Certain features require an appropriate SIM with a suitable data contract, which will require further subscription after the initial term advised by your Retailer. Mobile connectivity cannot be guaranteed in all locations.